Refill & refund policy

Automatic refunds

If an order fails to start within 24 hours of payment, the full amount is returned to your wallet automatically — no request needed. If a service provider cancels an order after accepting it, or delivers only part of it, the undelivered portion is refunded to your wallet automatically.

Refills

Services marked with a refill window are topped back up automatically if the delivered count drops below what you paid for, inside that window. Request it from the order in your dashboard. Services without a refill window are priced accordingly and are not eligible.

Wallet balance

Wallet top-ups are non-refundable to your original payment method or bank account — wallet credit can only be spent on services. If you believe a top-up was made in error, contact support within 24 hours.

What's not covered

Drop in count outside a stated refill window, action taken by the destination platform against your account, or orders placed against an incorrect link you provided.